FAQ
Manufacture time?
All rings are made to order. Dispatch time can vary depending on the design and the time of year.
Rings with a higher gold content may require me to place a special precious metals order with my supplier, so dispatch for these pieces can take up to 4 weeks from the date you place your order.
Most other designs are typically manufactured and dispatched within 1–2 weeks.
As many of my orders are for weddings, Spring and Summer can be particularly busy periods, which may result in longer turnaround times. Please keep this in mind when planning for your special day.
How do I find out my ring size?
It’s very important that you get your ring size right prior to placing your order as most ring designs cannot be re-sized.
The absolute best way ensure your ring is made to the correct size, is for you to find a cheap ring that fits and send it to David to use as a size guide. It will be returned with your order.
Alternatively, you can visit a few local jeweller’s and ask them to size you using men’s wedders (which are 6-7mm wide). Australian sizes are alphabetical, such as a size P, and should be taken from the leading edge (the jeweller will know what this means, if not, go elsewhere!).
It’s recommended that you visit 2-3 jeweller’s and at different times of day if at all possible. This will allow for variations in sizing equipment and the fact your hand naturally shrinks and swells throughout the day. Getting sized is free-of-charge.
Here are a few tips to help you decide upon a size:
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David can make to the half size, such as a T 1/2, should a full size be too big/small.
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Ideally a good fitting ring should slip over your knuckle going on, and then catch on your knuckle coming off (although this isn’t always the case for people who have particularly small or large knuckles).
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a good fitting ring should also have a bit of movement once on your finger as you want the air to be able to circulate underneath.
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Fingers often swell in hot weather or overnight so keep this in mind when selecting your size.
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If you’re ordering a standard Damascus ring (not a custom rough finish) and you’re struggling to decide between two sizes, it’s best to opt for the smaller size, as the ring can be up-sized slightly, but not downsized.
What is your Return and Refund Policy
David offers a 7 day return period on all non-custom designed orders. Upon receiving your ring, should it not live up to your expectations, it can be returned within 7 days for a full refund, excluding postage, but it must show NO signs of wear.
Custom designed rings cannot be returned unless deemed faulty. Custom designs include mokume-gane rings, stone-set rings, or a new design commissioned by a client. A variation of a existing design is also considered a customisation – such as extra width or an extra inlay – as well as any personalised interior engraving.
All metals will scratch and mark with standard wear, regardless of how careful you are. This is not considered a fault, rather the natural aging process of a ring. Surface finishes, such as sandblasting, will wear back over time. This is also not a fault as surface treatments are not permanent and are subject to wear.
A fault is an issue with the manufacturing of the ring, such as a component (rail, liner or inlay) coming loose.
Shipping
All pricing listed on the website is inclusive of express insured shipping within Australia. All parcels are sent signature on delivery with clear instructions not to safe drop.